Hotel Cancellation Policy
A 24-hour cancellation notice is required prior to the arrival date to avoid cancellation penalty charges. If a guest cancels a confirmed reservation within 24 hours, including reservations that are made within the 24 hour cancellation policy prior to arrival, then the individual who secured the hotel reservation will be charged a maximum of 1 night's room rate and applicable taxes. To cancel reservations, guests must call (843) 571-1000 (800) 334-6660. Guests are encouraged to reference the reservation confirmation number when speaking with a representative. Guests will be required to record their cancellation number for possible future reference, which is provided by the agent at the time of the cancellation. Credits for future stays will not be granted in the event that the individual must cancel their reservation within the 24 hour cancellation policy.
Cancellation Policies Groups
The 24-hour cancellation notice will not apply for group guestrooms. Group guestrooms is defined as 3 or more guestrooms booked through the hotel sales department. Group rooms shall be held to independent contract terms established by the hotel.
Hotel Guest Occupant Policies and Fees
Monetary lodging rates are based on (2) registered guests for rooms with (1) king bed and (2) registered guests for rooms with (2) queen beds. Additional lodging rates will be applied to the daily guestroom rates if it is determined that:
Additional occupants are disclosed during the reservation process.
Additional occupants are disclosed by the guest upon arrival/ check-in process.
Additional occupants are discovered by property management during the duration of the guest(s) stay.
Additional occupant charges of up to $50 per person shall be applied to the guestroom folio. Financial responsibility for additional occupants shall be the responsibility of the registered guest(s) and will be charged to the credit card for the Primary Registered Guest, defined as the individual whose first and last name is on the Guest Reservation / Confirmation Record within the hotel. Occupancy charges overages with a single King bed are provisioned for a total of 2 registered hotel guests. Guestrooms with 2 queen beds are provisioned for a total of 4 registered hotel guests.
Check-In / Arrival
The Primary Registered Guest, defined as the individual whose first and last name is on the Guest Reservation / Confirmation Record within the hotel is required to provide a valid credit card with a matching first and last name and a valid picture ID card or passport upon arrival / check-in. The credit card holders first and last name must match the ID card as well as the guests first and last name on the hotel Guest Reservation / Confirmation Record. If the first and last name on the ID card does not match the credit card, than an alternative matching card must be provided for the check-in process to occur and for guestroom keys to be issued.
The Hotel requires authorizations for each night stay plus an additional $50 dollars each night will be placed on the guest's credit card account. For ex. If the guest is staying for two nights at a rate of $129, then an authorization for $258 plus an additional $50 dollars for each day (hotel policy to cover lodging taxes and incidental charges) will be authorized on the card. This means that the particular authorized funds will be "earmarked" specifically for the hotel and will become financially unavailable to the guest from that point forward. If the guest does not exhaust the full $100.00 dollars in incidentals during their stay, then authorizations for those funds will be released at the discretion of their financial institution (usually 2-4 days) after the check out date. DEBIT card holders must factor in the hotels authorization policies when budgeting their finances during their visit. The Town & Country Inn and Suites will not be held responsible for overdraft fees or other penalty fees as a result of guests improperly managing the DEBIT card accounts.
All arriving guests must provide a credit card with matching photo ID. Hotel representatives are required to verify that the first and last name on the photo ID and the first and last name on the credit card in fact match. If these names do not match, then the hotel representative will request that the guest(s) provide the appropriate credit card payment method with a matching first and last name for the check-inprocess to occur.
Advance cash payments are accepted for room and tax only and are required be accompanied with a valid credit card for security, room charge overages and daily incidental authorizations of $100. Advance cash payments for incidentals will not be accepted throughout the duration of the guest(s)stay.
Policy on Renting to Local Residents
As of April 26, 2021, it shall hereafter be the policy of this Hotel to discontinue renting guestrooms to individuals whose identification establishes a residency within fifty (50) miles of Charleston, SC. Reservations shall not be taken for persons living within the area herein described. In the event a remote or internet reservation is executed, and it is identified as a person whose residence is within the area herein described, reasonable efforts shall be made to cancel this reservation. In the event such a reservation is made remotely and not cancelled, and the Customer arrives at the Hotel, the reservation of that individual and or family shall be honored.
Registered Hotel Guests Room Use
All registered hotel guest(s) and or individual(s) visiting the property must be arranged by the Primary Registered Guest The Primary Registered Guest, defined as the individual whose first and last name is on the Guest Reservation / Confirmation Record within the hotel on record for the guestroom. Arrangements are conducted in person with hotel representatives at the guest services / check-in desk. Hotel guestrooms are for the sole use of registered hotel guest(s); whom occupy a specific guestroom, adjoining or multiple guestrooms. Registered guests are defined as the occupants of the guestroom whose identityis determined at the time of the arrival / check in process.
Guestrooms with a single King bed are provisioned for a maximum of 2 registered hotel guests. Guestrooms with 2 queen beds are provisioned for a maximum of 4 registered hotel guests. Guest(s) may be required to provide a pictured ID card or passport during the time of the registration / arrival process or as determined necessary upon the request of a hotel representative throughout duration of the gust(s) stay. The Primary Registered Guest, defined as the individual whose first and last name is on the Guest Reservation / Confirmation Record within the hotel, must be at least 21 years old. Minors under the age of 21 years old may not be left unattended after 11pm. Minors 16 years old or younger may not be unattended in the hotel guestroom at any time. Guest names may be recorded in the property management database or on the guestroom folio. Photocopies of pictured identification cards may be required as part of the hotel record during the duration of the guest(s) stay.
Secure Access Areas Exclusive to registered hotel Guests
In an effort to provide a secure environment for all of our hotel guests, the Town & Country Inn and Suites provides secure key access to its guestroom floors. Secure access keys are coded to the guestroom and to the registered guest(s) on file. Secure access is intended to prohibit unregistered individuals from entering the private guestroom floors and hotel rooms within the hotel. Hotel guests are not permitted to invite or allow unregistered individuals to gain access to the private guestroom floors or hotel guestrooms at any time. Guestroom keys must remain in the possession of the specific registered hotel guest(s) and may not be transferred to any unregistered individual for the purpose of facilitating access to private guestroom areas, floors or hotel guestrooms. Violation of this policy will be deemed as a breech of hotel security and may result in potential eviction of the registered hotel guest(s) and unregistered individuals. Severity of the breech event is at the sole discretion of the property management and eviction may occur upon the first offense. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay.
If hotel representatives determine that unregistered individual(s) are present in private guestroom floors or hotel guestrooms, then those guests will be asked to leave the premises immediately. In that event, hotel representatives shall remain in the presence of the unregistered individual(s) and shall escort them off the premises. Failure for registered hotel guest(s) to comply with the policies regarding unregistered hotel guests will result in eviction from the hotel. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with theduration of their stay.
Our Pet Policy - Pets are Not Permitted.
The Town & Country Inn does not permit pets of any kind within our lobby areas, public areas, public elevators, guestroom hallways and hotel guestrooms.
Video surveillance is conducted by the Town & Country Inn and Suites in various public areas of the property. Video surveillance may be used to substantiate disturbances or other hotel events. Video surveillance files and perspectives are of the sole ownership of the Town & Country Inn and Suites. The hotel makes no warranties as the to video perspectives or its quality.
Noise and Disturbance Policy
Hotel guests are required to be respectful of other hotel guests with regards to noise potentially generated in lobby areas, public areas, public elevators, guestroom hallways and hotel guestrooms. Loud sounds, noises, voices, music, etc. that is audible in guestroom hallways and adjacent guestrooms is prohibited. Guest(s) who create audible disturbances may be held monetarily responsible for any financial concessions offered to the affected hotel guest(s). Responsibility will be determined by information gathered from guest complaints, affected guests, and hotel representatives. Additionally, guest(s) who cause noise disturbances to include domestic disturbances may be evicted from the hotel based upon the severity of the first offense. If guests are warned of a first noise event and if a second noise event should occur, then those guest(s) associated may be subject to eviction from the hotel. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay. Severity of the violation of this policy is at the sole discretion of the property management.
Damage to hotel property
The Town & Country Inn and Suites reserves the right to monetarily hold responsible and charge guests the cost of rectifying damage to the hotel, property and contents, caused by: intentional, negligent or reckless acts. Additionally, guest(s)who cause hotel damage that may affect, impact or displace other hotel guests may be held monetarily responsible for any financial concessions offered to the affected hotel guest(s). If it is determined that the guest(s) is a continued risk to the hotel and its occupants then the guest(s) in question will be subject to eviction from the hotel. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay. In the event that damage is detected after the guest has departed, then the hotel reserves the right to hold responsible and charge the credit card on file belonging to the departed guest(s) or individual(s) involved. In the event that the damage exceeds $100, or if it is ofsignificant magnitude, then the Charleston police department will be notified and further legal action will be pursued.
Fire Alarm Tampering and Triggering
The Town & Country Inn and Suites reserves the right to take lawful action against any guest(s) individual(s) found to have tampered / interfered with any fire detection equipment throughout the hotel. Additionally, any guest(s) individual(s) found to have tampered with any fire detection or fire-fighting equipment will be charged with any monetary costs associated with providing concessions to affected guest(s) or to "make whole" the hotel as a result of any financial measures exhausted. In the event of tampering or fire alarm triggering, then Charleston police department will be notified. If it is determined that fire fighting or detection equipment had in fact been tampered with after the guest has departed, then the Town & Country Inn and Suites reserves to seek police involvement and potential monetary to recover any monetary costs associated with providing concessions to affected guest(s) or restoration to the property.
The Town & Country Inn and Suites guestrooms are nonsmoking guestrooms. Guests are not permitted to smoke while in the interior of the hotel. Cigarette smoking is permitted at the exterior areas of the property. In the event smoking of any type or form is detected in a guestroom, then a $500 fumigation / cleansing fee will be added to the guest'ss folio. Guests will be notified either by letter or by verbalnotice from a hotel representative to refrain from continued smoking. Violation of this policy upon first offense may result in potential eviction of the registered hotel guest(s). Severity of the smoking event is at the sole discretion of the property management and eviction may occur upon the first offense. In this event, the guest(s) associated with the eviction will be financially responsible for the room and applicable taxes associated with the duration of their stay. A $500 fumigation /cleansing fee may be added to guest folio for each day that smoking is detected throughout the duration of the guests stay. If a second notice of no smoking is required by hotel representatives, then the hotel guests may be subject to eviction from the hotel. In this event, the guest(s) associated will be financially responsible for the room and applicable taxes associated with the duration of their stay.
Photography and Videography Policy
Guests are permitted to use hand-held cameras or smartphone devices to take photographs, capture digital images and light video within the public areas of the Town & Country Inn and Suites. Large professionalstyle cameras with interchangeable lenses, photo or video equipment, and support equipment such as: lighting, tripods, cables, etc. are prohibited without consent or contractual agreement from theTown & Country Inn and Suites. All photographers and videographers are prohibited from entering, photographing, or videotaping while on the premises without advance and approved notice from the property management. A notice of at least 24 hours is required. Inquiries regarding professional photography or videography are submitted by contacting the hotelâ€™s General Manager at (843) 723-0500.
Food and Beverage Voucher Terms and Conditions
The food and beverage voucher applies only for reservations booked under the appropriate food and beverage package code where at least one night of the stay is before December 30th, 2022. Upon arrival, the primary registered hotel guest listed on record will be presented with voucher(s) for each eligible room night, redeemable at Trotters Restaurant. Only one voucher may be redeemed per day, and only on the valid date printed on the front of the voucher. Voucher(s) may only be used for food and beverage purchases within the seated dining area of Trotters restaurant. Voucher(s) are not eligible for In-Room Dining/Room Service, To-Go, Take-Away or Take--Out orders. Voucher(s) are not eligible for the payment of service gratuities and taxes. Guests will be monetarily responsible for the full tax value of food and beverage purchases prior to the application of the voucher credit. Any remaining or unused credit may not be used toward a reduction in the nightly guestroom rate. Any remaining or unused credit at the end of each valid date, defined as 10:59AM, will be forfeited and the Food and Beverage voucher(s) will become null and void with a $0 value. Guests must be aware of the operating hours of
Trotters Restaurant, which may be subject to closing. This would require voucher(s) to be redeemed within the hours of operation of Trotters Restaurant. Credits will not be carried over due to late hotel arrivals/check-ins. Credits will not be carried over due to acts of God or other circumstances beyond our control for any reason at any time. Voucher(s) have no cash value and may not be redeemed for cash at any time. Early departure penalties will include the forfeiture of credits for the dates of stay that are not realized. If the reservation is extended beyond the original departure date, then an extension of the daily food and beverage voucher program may not apply. Any discount rate promotions pertaining to hotel stay extensions will not be eligible for the food and beverage voucher program. The food and beverage voucher will be forfeited if the hotel reservation is cancelled. Voucher(s) are unavailable for existing reservations that have been booked outside of the qualifying food and beverage package code. Food and beverage vouchers may be higher in monetary value if booked by calling the Town & Country Inn and Suites in-house reservations staff directly or if the reservation was booked online through ww.thetownandcountryinn.com. All other hotel reservations booked through outside travel associated sources will have a lesser monetary value printed on the front of the voucher. This promotion is non-transferable, subject to availability and may not be combined with any other Town & Country Inn and Suites, Trotters promotion. This promotion is not available to leisure or corporate groups, persons attending meetings, conventions or over certain black-out dates. Electronic Bonds may not be used in conjunction with this promotion. The Town & Country Inn and Suites, Trotters reserves the right for 60 days from the date of departure to audit each guest's folio and apply any charges that result from inappropriate compounding of promotions. All standard hotel terms and conditions including the hotel's 24-hour cancellation policy, as it pertains to the guest's reservation, will apply. Guests are asked to be considerate of the original guest check subtotal, prior to the application of the Food and Beverage credit, when calculating gratuities for the service staff.
South Carolina Code of Laws
Title 45 - Hotels, Motels, Restaurants and Boardinghouses
SECTION 45-1-20. Rights and remedies of innkeepers extended to keepers of boardinghouses. Keepers of boardinghouses shall have the same rights and remedies for enforcing and collecting claims for board as are allowed by law to innkeepers or hotelkeepers. HISTORY: 1962 Code Section 35-2; 1952 Code Section 35-2; 1942 Code Section 7223; 1932 Code Section 7223; Civ. C. '22 Section 3936; Civ. C. '12 Section 2617; 1902 (23) 1021; 1908 (25) 1085. SECTION 45-1-30. Sale of baggage or property left at hotel, inn or boardinghouse at auction to satisfy debt or obligation.
At any time after the expiration of ten days after the person incurring a debt or obligation has left a hotel, inn or boardinghouse, the debt or obligation being still due and unpaid, the owner or proprietor of the hotel, inn or boardinghouse may sell at public auction for cash at the hotel, inn or boardinghouse office any baggage or property left at the hotel, inn or boardinghouse to satisfy the debt or obligation, without any process at law or equity; provided, however, such sale be advertised by written or printed posters at three public places in the vicinity for at least ten days before the sale. HISTORY: 1962 Code Section 35-3; 1952 Code Section 35-3; 1942 Code Section 7223; 1932 Code Section 7223; Civ. C. '22 Section 3936; Civ. C. '12 Section 2617; 1902 (23) 1021; 1908 (25) 1085.
SECTION 45-1-40. Innkeeper's liability for loss of baggage, money, jewels, and other personal property.
"Innkeeper" as used in this section shall mean the proprietor of any hotel, inn, boardinghouse, motor court, or motel where beds or lodging are for hire. Whenever an innkeeper shall post and keep posted in a conspicuous manner in the room occupied by any guest a notice requiring such guest to bolt the door of his room, or on leaving his room to lock the door and leave the keys at the office, and also to deposit such money and jewels as are not ordinarily carried upon the person in the office safe, and the guest shall neglect to comply with the requirements of such notice, the innkeeper shall not be liable for the loss of any baggage of such guest which may be lost or stolen from his room or for the loss of any money or jewels not deposited in the safe. Provided, however, that notwithstanding the provisions of this section any innkeeper who by his own negligence contributes to the loss or damage to baggage or personal property, other than money or jewelry, from guest rooms, or to the loss or damage to money or jewelry from his safe, may be liable to the guest for the actual value of such baggage or personal property or five hundred dollars, whichever is less, or the actual value of such money or jewelry or two thousand dollars, whichever is less. Provided, however, that, notwithstanding the provisions of this section, any innkeeper who by his own willfulness contributes to the loss or damage to the personal property of a guest shall not have his liability limited in any manner by the provisions of this section. HISTORY: 1962 Code Section 35-4; 1952 Code Section 35-4; 1942 Code Section 7222; 1932 Code Section 7222; Civ. C. '22 Section 3935; Civ. C. '12 Section 2616; Civ. C. '02 Section 1741; 1888 (20) 9; 1963 (53) 278.
SECTION 45-1-50. Defrauding keeper of hotel, motel, inn, boarding house, rooming house, campground, cafe or restaurant.
(A) A person who: (1) obtains food, lodging or other service, or accommodation at any hotel, motel, inn, boarding or rooming house, campground, cafe, or restaurant and intentionally absconds without paying for it; or (2) while a guest at any hotel, motel, inn, boarding or rooming house, campground, cafe, or restaurant, intentionally defrauds the keeper in a transaction arising out of the relationship as guest, is guilty of a misdemeanor and, upon conviction, must be fined not more than one thousand dollars or imprisoned not more than six months, or both. Notwithstanding the provisions of Sections 22-3-540, 22-3-545, 22-3-550, and 14-25-65, an offense punishable under this subsection may be tried in magistrates or municipal court. (B) For purposes of this section prima facie evidence of intent to defraud is shown by: (1) the second refusal of payment upon presentation when due and the return unpaid of any bank check or order for the payment of money given by a guest to any hotel, motel, inn, boarding or rooming house, campground, cafe, or restaurant in payment of an obligation arising out of the relationship as guest. These facts also are prima facie evidence of an intent to abscond without payment; (2) the failure or refusal of any guest at a hotel, motel, inn, boarding or rooming house, campground, cafe, or restaurant to pay, upon written demand, the established charge for food, lodging or other service, or accommodation; (3) the giving of false information on a lodging registration form or the presenting of false or fictitious credentials for the purpose of obtaining lodging or credit; (4) the drawing, endorsing, issuing, or delivering to any hotel, motel, inn, boarding or lodging house, campground, cafe, or restaurant of any check, draft, or order for payment of money upon any bank or other depository in payment for established charges for food, lodging, or other service or accommodation, knowing at the time that there is not sufficient credit with the drawee bank or other depository for payment in full of the instrument drawn. (C) For purposes of this section, campground" means land and facilities of camp character organized to provide a temporary outdoor living experience for individuals or groups which has membership affiliation in recognized national and state campground organizations or which is listed in a guidebook published with support in part by the Department of Parks, Recreation and Tourism. HISTORY: 1962 Code Section 35-5; 1952 Code Section 35-5; 1942 Code Sections 1219, 7223; 1932 Code Sections 1219, 7223; Civ. C. '22 Section 3936; Cr. C. '22 Section 107; Civ. C. '12 Section 2617; Cr. C. '12 Section 300; 1902 (23) 1021; 1908 (25) 1085; 1911 (27) 150; 1917 (30) 165; 1939 (41) 115; 1940 (41) 1885; 1977 Act No. 84 Section 1; 1999 Act No. 81, Section 1, eff June 11, 1999; 2010 Act No. 273, Section 16.A.A, eff June 2, 2010.